Homary.com is open. Our team is working safely and ready to help. The items on sites are available, just due to COVID-19, it delays shipment more or less, but we're working hard to ensure timely deliveries, and we've introduced no-contact delivery. Stay safe & take care

How Do I Change or Cancel My Order?

Carefully review your order information for accuracy before submitting your order. Once an order is placed, it cannot be changed or canceled online. When you need, first of all, please check the status of your order.

  • Pending: You can just leave it alone and place a new order.
  • Processing: Please contact Customer Service as quickly as possible to cancel or make changes.
  • Completed: It can no longer be changed or canceled, you may return it following our return&exchange policy if it meets returnable conditions.

  • Please note that customized items and furniture items can only be canceled within 24 hours after payment confirmation. If a delivery is refused for any reason without Homary’s consent, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.

    Changes or Cancellations are not guaranteed until you receive a confirmation from our customer service.

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